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Finance Operations

Lead Associate – Transactional Quality

Title as posted: Lead Associate - Transactional Quality ( Accounts Payable/ AP/ PTP/ Invoice Processing) - Mumbai Thane

WNS Global ServicesKPO

✓ Verified at sourceFound 6d ago
Location
Mumbai, Maharashtra
Experience
2–3 yrs
Type
Full-time
Work mode
Not stated
Qualification
Not stated
Salary
Not disclosed by employer

You will own transactional quality for accounts payable work at WNS, checking sampled activity, tracking accuracy against SLAs and CTQs, and driving down errors across the team.

About this role

Lead Associate – Transactional Quality is a full-time Finance Operations (P2P, O2C, R2R) role at WNS Global Services, a KPO, based in Mumbai. The posting asks for 2–3 yrs of experience. FitRole found it on the employer's own careers site or job board and last confirmed it was live on 7 Nov 2026.

What you'll do

  • Run transactional and process quality checks on AP activities, following the defined sampling strategy and frequency
  • Give associates feedback on their quality performance and support process training with your inputs
  • Analyse error trends, set up reduction plans, and follow up on CCRP adherence and record keeping
  • Track SLAs and CTQs for process accuracy, and complete ISO documentation and compliance checks
  • Prepare process-specific reports and performance dashboards that show business and operations metrics clearly
  • Lead internal and client meetings, and identify process improvement opportunities

What they ask for

  • Two to three years of F&A experience in accounts payable, invoice and payment processing, vendor setup, or month and year end reporting
  • Working knowledge of ERP systems, with SAP or Oracle preferred
  • Commerce graduate or postgraduate with strong MS Office skills and good communication and presentation skills
  • Background in a BPO or KPO setting
  • Accuracy and integrity in data handling, and willingness to work flexible shifts

Good to have

  • Six Sigma training
  • Advanced Excel and automation skills
  • Prior experience in TQ or BQ management, root cause analysis, or error analysis

Skills mentioned

SAP FICOOracleAdvanced Excel
Full job description as posted

Job Description

Minimum 2-3 years of experience in F&A Accounts Payable, Invoice Processing, Payment Processing and Batch run, Vendor Set ups , Reporting and Compliance Payment scheduling and execution, Travel & Expense processing & audit, Month and Year end reporting etc.- ERP knowledge (SAP/Oracle Preferable) Candidate should be flexible with shifts.• Perform transactional quality checks based on sampling strategy on various AP activities • ISO documentation & compliance checks • Perform process quality checks as per frequency & sampling strategy • Provide feedback to associates on performance quality • CCRP process adherence, record keeping and analysis • Error trend analysis and reduction plans • Prepare process specific reports • Participate in reviews/meetings • Share inputs for Process Training • Tracking SLA CTQs related to process accuracy • ISO documentation & Compliance checks • Identify process specific improvement opportunities Knowledge/Qualifications/ Competency / Work Experience:- - Commerce Graduate / Post Graduate with proficiency in MS Office, Good Communication / Presentation Skills. - Six Sigma Trained preferred - Candidates only from a BPO / KPO Background - Candidates preferred with advanced excel and automation background with sound knowledge - Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. - Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen]. - Facilitate sharing of best practices from within and outside the organization and implement them. - Take charge of internal meetings / client meetings etc.- Create and manage performance dashboards, which depicts business and ops metrics clearly. - Open to stretch if needed to meet team and organizational goals. - Accuracy & integrity in data handling - Ability to work with people and teams of diversified / different priorities - Ability to present/ address in team meetings etc

Qualifications

  • Commerce Graduate / Post Graduate with proficiency in MS Office, Good Communication / Presentation Skills.

Additional Information

How to apply

You apply on WNS Global Services's own careers page. FitRole never forwards your CV and never asks for fees.

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