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Finance Operations

Collections Executive – Retail MFB – Warangal – Hanamkonda

Title as posted: Collections Executive - Retail MFB - Collections - Warangal - Hanamkonda - J Grades

Tata CapitalBank / NBFC

✓ Verified at sourcePosted 7h ago
Location
Warangal
Experience
Not stated
Type
Full-time
Work mode
Not stated
Qualification
Not stated
Salary
Not disclosed by employer

This role owns receivables collection across multiple sources in an assigned area, aiming to reduce total outstanding and average days outstanding while keeping client relationships intact.

About this role

Collections Executive – Retail MFB – Warangal – Hanamkonda is a full-time Finance Operations (P2P, O2C, R2R) role at Tata Capital, a bank / NBFC, based in Warangal. FitRole found it on the employer's own careers site or job board and last confirmed it was live on 10 Nov 2026.

What you'll do

  • Negotiate repayment schedules with customers that fit their current financial position without losing sight of the debt owed.
  • Track assigned portfolio buckets and monitor area delinquency by bucket and days past due, with attention to non-starter accounts.
  • Handle collection queries, refunds, account adjustments, short payments and client discrepancies, including small balance write-offs and reconciliations.
  • Monitor accounts for non-payment, late payment and other irregularities, and keep customer records current, including contact dates and what the customer has been told.
  • Trace defaulters and assets with the agency tracing team, investigate causes of default, and recommend remedial action.
  • Escalate to sales and senior management where needed, and support the collection manager (court receiver) on asset repossession and legal or police matters.

What they ask for

  • Graduate, as the educational qualification for the role.
  • Comfort negotiating payment terms with customers in a measured, relationship-preserving way.
  • Ability to track portfolio performance by bucket and days past due.
  • Working understanding of audit, regulatory and internal policy compliance in collections.

Skills mentioned

Reconciliation
Full job description as posted

Key Objective of the Job:

  • To drive the collection process of receivables across multiple sources thereby reducing the total outstanding

and the associated average number of days while continuing to make efforts to keep the client partnership

intact.

Major Deliverables:

  • Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial

situation while still satisfying the debt.

  • Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,

bucket-wise & DPD wise as well as focus on non-starters.

  • Provide efficient customer service regarding collection issues, process customer refunds, process, and

review account adjustments, resolve client discrepancies and short payments

  • Monitor and maintain customer account details for non - payments, delayed payments, and other

irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations

and processing credit memos where necessary.

  • Ensure customer files are updated, recording times and dates that contact has been made and noting

information that customers have received about their debt.

  • Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of

action.

  • Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain

a healthy relationship with the customer.

  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process

including supporting the collection manager (court receiver) in repossessing assets and seeking legal and

police support where required.

  • Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate

How to apply

You apply on Tata Capital's own careers page. FitRole never forwards your CV and never asks for fees.

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