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Finance Operations

Collections Executive – Retail MFB – Koraput – Kotpad

Title as posted: Collections Executive - Retail MFB - Collections - Koraput - Kotpad - J Grades

Tata CapitalBank / NBFC

✓ Verified at sourceEmployer's official careers page·Checked Thu·Found 3d agoOriginal ↗
Location
Kotpad
Type
Full-time

Not stated by the employer: experience, work mode, qualification, salary.

You will own receivables collection for an assigned area in Koraput and Kotpad, aiming to cut total outstanding and average days outstanding while keeping customer relationships intact.

About this role

Collections Executive – Retail MFB – Koraput – Kotpad is a full-time Finance Operations (P2P, O2C, R2R) role at Tata Capital, a bank / NBFC, based in Kotpad. FitRole found it on the employer's own careers site or job board and last confirmed it was live on 12 Nov 2026.

What you'll do

  • Negotiate repayment schedules that fit each customer's current means without compromising the debt owed.
  • Track the assigned area's portfolio by bucket and DPD, control delinquency, and prioritise non-starter accounts.
  • Handle collection queries, refunds, account adjustments, client discrepancies, and short payments.
  • Keep account records current, including contact dates and times and what the customer has been told about the debt.
  • Trace defaulters and assets with the agency's tracing team, investigate causes of default, and recommend remedial steps.
  • Bring in sales and senior management where needed, and support the collection manager in asset recovery, including legal and police assistance.

What they ask for

  • Graduate, as specified for this role.
  • Ability to negotiate payment terms with customers and external sources.
  • Comfort working with delinquency data by bucket and DPD.
  • Working understanding of audit, regulatory, and internal policy compliance in collections.
  • Ability to coordinate with agency tracing teams and senior stakeholders.

Skills mentioned

Reconciliation
Full job description as posted

Key Objective of the Job:

  • To drive the collection process of receivables across multiple sources thereby reducing the total outstanding

and the associated average number of days while continuing to make efforts to keep the client partnership

intact.

Major Deliverables:

  • Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial

situation while still satisfying the debt.

  • Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,

bucket-wise & DPD wise as well as focus on non-starters.

  • Provide efficient customer service regarding collection issues, process customer refunds, process, and

review account adjustments, resolve client discrepancies and short payments

  • Monitor and maintain customer account details for non - payments, delayed payments, and other

irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations

and processing credit memos where necessary.

  • Ensure customer files are updated, recording times and dates that contact has been made and noting

information that customers have received about their debt.

  • Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of

action.

  • Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain

a healthy relationship with the customer.

  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process

including supporting the collection manager (court receiver) in repossessing assets and seeking legal and

police support where required.

  • Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate

How to apply

You apply on Tata Capital's own careers page. FitRole never forwards your CV and never asks for fees.

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Apply on Tata Capital's site ↗