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Finance Operations

Collections Executive – Retail MFB

Title as posted: Collections Executive - Retail MFB - Collections - Kalyandurg - Mudigal Road - J Grades

Tata CapitalBank / NBFC

✓ Verified at sourcePosted 10d ago
Location
India
Experience
Not stated
Type
Full-time
Work mode
Not stated
Qualification
Not stated
Salary
Not disclosed by employer

You own the recovery of receivables across multiple sources in an assigned area, aiming to lower total outstanding balances and average days outstanding while keeping client relationships intact.

About this role

Collections Executive – Retail MFB is a full-time Finance Operations (P2P, O2C, R2R) role at Tata Capital, a bank / NBFC. FitRole found it on the employer's own careers site or job board and last confirmed it was live on 9 Nov 2026.

What you'll do

  • Negotiate payment schedules with customers that fit their current finances while still meeting the debt.
  • Track portfolio buckets for your area and manage delinquency by bucket and DPD, with a focus on non-starter accounts.
  • Handle collection queries, refunds, account adjustments, client discrepancies and short payments, including small balance write-offs and credit memos.
  • Investigate the causes of default and trace defaulters and assets with the agency tracing team, recommending remedial steps.
  • Keep customer records current, logging contact dates and times and what information the customer has received about the debt.
  • Escalate to sales and senior management when needed, supporting the collection manager on asset repossession and legal or police involvement, and ensure compliance with audit, regulatory and company policies.

What they ask for

  • Graduate-level educational qualification.
  • Comfort conducting negotiations and follow-up with customers by phone and in writing.
  • Working understanding of account reconciliation, adjustments and receivables tracking.
  • Ability to apply audit, regulatory and company procedures to day-to-day collection work.

Skills mentioned

Reconciliation
Full job description as posted

Key Objective of the Job:

  • To drive the collection process of receivables across multiple sources thereby reducing the total outstanding

and the associated average number of days while continuing to make efforts to keep the client partnership

intact.

Major Deliverables:

  • Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial

situation while still satisfying the debt.

  • Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,

bucket-wise & DPD wise as well as focus on non-starters.

  • Provide efficient customer service regarding collection issues, process customer refunds, process, and

review account adjustments, resolve client discrepancies and short payments

  • Monitor and maintain customer account details for non - payments, delayed payments, and other

irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations

and processing credit memos where necessary.

  • Ensure customer files are updated, recording times and dates that contact has been made and noting

information that customers have received about their debt.

  • Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of

action.

  • Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain

a healthy relationship with the customer.

  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process

including supporting the collection manager (court receiver) in repossessing assets and seeking legal and

police support where required.

  • Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate

How to apply

You apply on Tata Capital's own careers page. FitRole never forwards your CV and never asks for fees.

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