Accounts Payable, Travel & Expense Management

Date Posted:

2026-11-06 Country:

India Location:

1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India. Job Title: Accounts Payable, Travel & Expense Management

Years of Exp: 10 - 15 Years

Role overview:

We are seeking an experienced and results-oriented professional to be a part of the Travel & Expense (T&E) CoE. The ideal candidate will have strong expertise in end-to-end T&E processes, policy compliance, audit, controls, stakeholder management, and process improvement. Experience with SAP Concur, AppZen, Microsoft Excel, and PowerPoint is an added advantage. This role requires excellent communication skills, analytical thinking, and the ability to collaborate with cross-functional teams to drive operational efficiency and enhance employee experience.

What you will need to be successful:

• Bachelor’s degree in finance, Commerce, Accounting, or a related Finance discipline (mandatory).
• MBA or postgraduate qualification in Finance or Operations is preferred.
• 10+ years of experience in Finance Operations, Shared Services, or Global Business Services (GBS/GCC).
• Minimum 5 years of hands-on experience supporting SAP Concur.
• Demonstrated experience in Travel And Expense operations within a multinational environment.
• Proven experience of leading teams and managing service delivery.
• Experience working with global stakeholders across multiple regions and time zones.
• Exposure to process transitions, transformation, or automation initiatives is preferred.
• Strong expertise in SAP Concur Expense and Travel.
• Strong analytical skills with advanced Microsoft Excel and reporting tools.
• Experience with Power BI, Tableau, or similar visualization tools is an advantage.

Understanding financial controls, compliance, and audit requirements.

• Customer Centricity
• Operational Excellence
• Strategic Thinking
• Stakeholder Management
• Change Leadership

On a typical day you will:

Operational Leadership

• Lead end-to-end Travel & Expense operations, ensuring high-quality service delivery and compliance with global policies.
• Monitor and manage service levels (SLAs), operational KPIs, productivity, quality, and customer satisfaction metrics.
• Drive operational governance through regular business reviews, performance reporting, and issue resolution.
• Manage escalations and ensure timely closure of complex operational issues.

Process Excellence & Transformation

• Identify opportunities for process simplification, standardization, automation, and digitization.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar operational excellence methodologies.
• Partner with Digital, IT, and Product teams to enhance SAP Concur capabilities and user experience.
• Support implementation of new policies, system enhancements, and global process transitions.

Governance & Compliance

• Ensure adherence to corporate Travel & Expense policies, financial controls, and statutory requirements.
• Support internal and external audits by maintaining strong documentation and control frameworks.
• Identify operational risks and implement sustainable mitigation plans.
• Maintain process documentation, SOPs, and knowledge repositories.

Stakeholder Management

• Build trusted relationships with regional and global business stakeholders.
• Collaborate with Finance, Procurement, Payroll, HR, Tax, and Internal Audit teams to resolve business issues and improve service delivery.
• Present operational performance, insights, and improvement recommendations to senior leadership.

People Leadership

• Lead, coach, and develop a high-performing operations team.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.
• Support talent development, succession planning, and employee engagement initiatives.
• Drive performance management and capability building across the team.

Required Skills To succeed in this role, you bring deep expertise in expense management combined with a strategic mindset and a passion for driving global transformation.

About the department

As part of this role, you will be part of our newly formed Travel & Expense CoE, which is responsible for managing the global processes for Travel & Expense in OTIS. With 72,000 employees based globally, the T&E CoE plays an important strategic role to ensure process compliance and employee satisfaction.

Our team is dedicated to delivering superior service to our stakeholders and adding value through standardization and efficiency. The atmosphere is dynamic and collaborative, with a strong focus on innovation and continuous improvement.

Success Measures

• Consistently meeting or exceeding SLA and KPI targets.
• Driving measurable improvements in efficiency, quality, and user experience.
• Maintaining strong compliance and audit outcomes.
• Delivering successful process transformation and automation initiatives.
• Building an engaged, high-performing team.
• Establishing strong partnerships with global stakeholders and business leaders.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [contact removed].

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