You will own the validation and resolution of customer deductions within the Accounts Receivable team, reviewing documentation against customer agreements and policies, issuing credit memos or chargebacks, and reporting insights that support collections and cash flow.
The employer hasn't shared the salary for this role.
What you'll do
- Research and validate customer deductions against supporting documents, contract terms, and company policy.
- Issue credit memos for approved deductions and initiate chargebacks for claims that do not hold up.
- Work with Customer Service and other cross-functional teams to gather information and settle disputes.
- Manage claims and pull documentation through customer portals, keeping open items moving to timely closure.
- Analyze deduction trends and transaction data, and prepare account-level reports to support collections.
What you bring
- Graduate in Commerce.
- 0 to 2 years of experience.
- Working knowledge of Accounts Receivable.
- Knowledge of cash application and deductions management.
- Research-oriented, analytical approach with a problem-solving mindset.
- Good command of MS Office, with strong Excel skills.
Full job description
We are seeking a detail-oriented and analytical professional to join our Accounts Receivable team as a Deduction Analyst. In this role, you will be responsible for researching, validating, and resolving customer deductions by reviewing supporting documentation, analyzing deduction trends and transaction data, and ensuring compliance with customer agreements and company policies. You will create credit memos for valid deductions, process chargebacks for invalid claims, collaborate with Customer Service and other cross-functional teams to resolve disputes, and utilize customer portals to obtain documentation and manage claims. The role also involves preparing reports and account insights to support collections and improve cash flow. The ideal candidate should possess strong Excel and analytical skills, a problem-solving mindset, and experience in Accounts Receivable, Cash Application, Deduction Management, or related Order-to-Cash processes.
Responsibilities
The Deduction Analyst will be responsible for investigating and resolving customer deductions by gathering and reviewing supporting documentation, analyzing deduction data, and validating claims against customer agreements and company policies. The role includes processing credit memos for approved deductions, initiating chargebacks for invalid claims, coordinating with Customer Service and cross-functional teams to obtain required information, managing disputes through customer portals, and ensuring timely resolution of outstanding items. The individual will also prepare account-level reports and insights to support collections, drive effective dispute management, and improve overall cash flow performance.
Qualifications
Education: Graduate Commerce
Experience: 0- 2 years
Should have Account Receivable knowledge
Should have knowledge of Cash Application & deductions management, research-oriented, analytical
Good knowledge in MS office applications
Source: original posting. FitRole summarises the employer's posting; the original is the final word on the role.